If something isn’t right, we totally understand. In addition to your statutory rights, we have a hassle-free returns policy for online orders.
You can return your online purchase within 30 days for store credit or a refund to any GUESS store (excl GUESS DFO stores and stockists such as David Jones and Myer).
Please note we currently are unable to offer exchanges online, If you wish to return an item for a new size, please send your item back for a refund or store credit and then create a new order or take your item to any Guess Store (excluding DFO and Stockists).
All eligible online change of mind returns requires:
1. Proof of purchase.
2. Product to be unworn and in original condition with all tickets and labels attached.
3. Items to be returned within 30 days of receipt of your order.
4. Our Online Returns Form filled in. Click here for the form
Items under warranty may be subject to assessment if returned as faulty.